Client Situation
- Legacy Policy administration systems (written in B and Assembly programs).
- Age old User Interface / green screens: Impacting the productivity.
- Data issues : Duplicate data entry. No single source of truth. Data collation and handling was painful.
- Manual Interventions and lack of seamless integration between systems.
Business Objectives
- Provide intuitive User Interface and enhance user experience.
- Eliminate duplicate data entry and enable seamless data flow across integrated systems.
- Reduce operational costs by eliminating manual interventions.
Key Services
Configuration
Integration
Enhancements
Configuration
Integration
QA / Testing services
EDGE for Customer portal
Solution
- Rollout of Guidewire Policy Centre v9.0 for Personal Auto, Homeowners, Personal Umbrella, Commercial Auto, Commercial General Liability, Business Owners Policy, Commercial Umbrella, etc.
- Parallel Roll out to 5 eastern states (New Jersey, Pennsylvania , Connecticut, Ohio and Maryland).
- Leveraged SBTs (Standard Base Templates). ISO coverages available as a package.
- Scrum/Agile methodology… 2 week sprints. Each Major release had couple of LOB/state combinations.
- Onsite:Offshore model consisting of multi-vendor teams to optimize implementation costs.
Key Highlights & Value Adds
- SBTs for accelerated roll out of multiple Lines across multiple states in parallel in just 2.5 years. Earlier, implementation took 4-6 years for rolling out just couple of Lines.
- Supported in refactoring the earlier implementations (Workers comp implemented during 2012-2015 had production issues).
- Navigated through the challenges such as changes in vendor teams. Ramped up our team at offshore and delivered successfully.
- Achieved cost optimization through offshore model.
Benefits Realized
- Accelerated roll out of multiple products across 6 states
- Successful execution of the large transformational program : On Time, On Budget and with quality.
- Reduced the implementation cost by steering towards an onsite : offshore model along with reduced management overheads.
- Realized the business benefits such as
- Improved User Interface.
- Automation and seamless integrations.
